European Digital Services Act

This page includes information relevant to the EU Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC) (the DSA).

What is it?

The Digital Services Act (DSA) is an EU legislation that introduces a new framework applicable to online platforms, providing greater protection for consumers and business users (“Recipients of the service”) against dangerous goods and illegal contents disseminated online. Such a framework includes mechanisms for users to flag illegal contents, and for platforms to remove such content, or to restrict access to it, by providing a statement of reasons for their content moderation decisions.

When does the DSA come into effect?

The rules applicable to online platforms will start to apply from 17 February 2024.

Designated Point of Contact

Pursuant to Articles 11 and 12 of the DSA, lastminute.com group has designated a point of contact for Member State authorities, the European Commission, the European Board for Digital Services, and Recipients of the service for operational purposes related to the requirements of the DSA as well as for the purposes of other acts of Union law.

Access the Point of Contact

Notice and Action Portal

Pursuant to Article 16 of the DSA, government representatives, trusted flaggers and the Recipients of the service can use the Notice and Action portal to submit notices concerning illegal content on our website.

File a Content Report Notice

Internal complaint-handling system

The Recipients of our services have the right to lodge a complaint against our decision concerning the illegality of content or its incompatibility with our terms and conditions, that they believe negatively affects them (such as the decision to remove, disable, suspend, or terminate a user’s access to information, services, or their account). In particular, if you submitted a notice pursuant to Article 16 of the DSA through the Notice and action portal, received a notification about the decision, and have concerns regarding the outcome, you may submit a complaint.

File a Complaint

In addition, under Article 21 of the DSA, Recipients of the service are entitled to call on an out-of-court dispute settlement body to resolve disputes related to decisions taken by us. Recipients of the service may address these out-of-court dispute settlement bodies with complaints that could not be resolved by means of the internal complaint-handling mechanisms. Recipients of the services may equally take their complaint directly to that body without going through the internal complaint-handling mechanism first. A list of certified out-of-court dispute resolution bodies in Member States can be found at this link

Please note that it is possible to contact us through the channels described above in the following languages: English, Italian, French, Spanish and German.

DSA Transparency Annual Report

Pursuant to Articles 15 of the DSA and its commitment to transparency, lastminute.com group provides an annual report on the content moderation activity performed during the year. This report includes information about the moderation initiative, including information relating to illegal content, use of automated tools, training measures, and complaints received under complaints-handling systems.

See the DSA Transparency Annual Report (First annual report available by December 2024)

Information on average monthly number of recipients of the service in the European Union

In accordance with Article 24(2) of the DSA, the Recipients of the services report includes the numbers of average monthly active recipients in the EU of intermediary services within the scope of that Article, calculated as an average over the period of the past six months.

View the most recent report